Responsible Gambling at Platinum Play NZ

Responsible Gambling at Platinum Play New Zealand

Gambling is meant to be an enjoyable pastime, nothing more. At Platinum Play, we take that seriously. This page explains the tools available to help you stay in control, how to recognise when gambling may be causing harm, and where to find support if you or someone you care about needs it. You must be 18 or older to hold an account or play on this site.

Our Commitment to Safer Gambling

Platinum Play has operated since 2004 and holds a licence from the Malta Gaming Authority (MGA), one of the most respected gaming regulators in the world. Alongside that, our games are independently certified by eCOGRA for fair play and random outcomes. Those credentials are not just marketing points; they reflect a long-standing obligation to treat players fairly and to support responsible gambling in a genuine, practical way.

We know that for a small number of people gambling stops being fun and starts causing real harm. Our responsible gambling tools are built into your account so that you can use them at any time, without having to call anyone or explain yourself. Setting limits or taking a break is always your right, and we make it straightforward to do so.

Tools to Help You Stay in Control

The following tools are available directly through your Platinum Play account. We encourage every player to review them, even if you feel your gambling is completely under control. Using these features proactively is a sign of a healthy relationship with gambling, not a weakness.

Deposit Limits

A deposit limit lets you cap how much money you can load into your account over a set period, daily, weekly, or monthly. Once your limit is reached, no further deposits can be processed until that period resets. You can set a deposit limit at any time through your account settings. If you want to lower your limit, the change takes effect immediately. If you want to raise a limit, a cooling-off period applies before the increase is active, giving you time to reconsider.

Loss Limits

A loss limit caps the amount you can lose over a chosen time period. This is separate from a deposit limit because it focuses specifically on outcomes rather than top-ups. For example, if you set a daily loss limit of NZD 50, play will pause once your losses reach that figure within the day. Like deposit limits, reductions take effect straight away while increases involve a waiting period.

Wagering Limits

You can also set a cap on the total amount you wager, regardless of wins or losses. This is useful if you find yourself chasing losses or betting more than you intend to in a single session. A wagering limit gives you a hard boundary that the system enforces automatically.

Session Time Limits

Time can pass quickly when you are playing pokies or table games. A session time limit lets you decide in advance how long you want to play. When you reach your chosen time, you will receive a notification and, depending on your settings, be logged out automatically. Setting a time limit before you start playing is one of the simplest and most effective habits you can build.

Reality Checks

A reality check is a periodic on-screen reminder that appears while you are playing. It shows you how long you have been logged in and, in some cases, a summary of your session activity. You choose how frequently you want the reminder to appear. The purpose is simple: to interrupt automatic play and bring your attention back to real time and real money. If you prefer to be reminded every 30 minutes rather than every hour, that choice is yours.

Cooling-Off Periods

If you feel you need a short break from gambling but are not ready to close your account permanently, a cooling-off period may be right for you. You can temporarily suspend your account for a defined period. During that time you will not be able to log in, deposit, or play. Promotional communications will also be paused. Cooling-off periods typically range from 24 hours to several weeks; the options available are shown in your account settings.

Self-Exclusion

Self-exclusion is a more formal step. When you self-exclude, your account is closed and you are prevented from opening a new one for the duration of the exclusion period. Self-exclusion can be set for defined periods or on an indefinite basis. We treat self-exclusion requests with absolute priority. If you request self-exclusion, it will be processed as quickly as possible and you will receive confirmation. We also recommend registering with any relevant multi-operator exclusion schemes so that the exclusion extends beyond Platinum Play.

To request self-exclusion, contact our 24/7 support team directly. Do not delay if you feel this step is necessary.

Recognising the Signs of Problem Gambling

Problem gambling does not always look the way people imagine. It rarely involves dramatic losses all at once. More often it creeps in gradually, through small changes in behaviour and thinking. The following signs are worth knowing, whether you are thinking about your own gambling or that of someone close to you.

If several of these resonate with you, please take them seriously. Reaching out for help is not a failure; it is the most effective thing you can do.

Getting Help in New Zealand

New Zealand has dedicated, free, and confidential services for anyone affected by gambling harm, whether that is you, a family member, or a friend.

Gambling Helpline NZ

The Gambling Helpline is available around the clock, every day of the year. Trained counsellors can talk with you about what you are experiencing, help you think through your options, and connect you with further support if you need it. Calls are free and confidential.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers face-to-face counselling, online support, and specialist services for Maori and Pacific communities. Their counsellors work with both people who gamble and family members who are affected. You do not need a referral to access their services.

Maori and Pacific Support

Culturally specific support is available for Maori and Pacific peoples through a number of providers connected to the broader gambling harm support network. The Gambling Helpline can connect you with the right service for your community.

Family and Whanau Support

Gambling harm affects households, not just individuals. If someone you care about is gambling in a way that worries you, you are entitled to support too. Counsellors at the Gambling Helpline are experienced in helping family members navigate these situations, including how to have difficult conversations and how to protect your own finances and wellbeing.

Keeping Gambling in Its Place

If gambling is currently something you enjoy without negative consequences, there are still simple habits that help keep it that way. Decide how much you are comfortable spending before you start, and treat that amount as the cost of entertainment rather than an investment. Set a time limit and stick to it. Never gamble when you are feeling low, stressed, or under the influence of alcohol. Keep gambling separate from your finances for necessities like rent, bills, and groceries. And take regular breaks, both within sessions and between them.

The responsible gambling tools in your account are there to make these habits easier to maintain. We encourage you to use them.

Under-18 Protection

Platinum Play is strictly for players aged 18 and over. If you share a device with younger family members, we recommend logging out after every session and never saving your password on a shared device. If you believe a minor has accessed an online gambling site, contact the Gambling Helpline on 0800 654 655 for guidance.

Frequently Asked Questions

How do I set a deposit or loss limit on my account?

Log in to your account and navigate to the responsible gambling or account settings section. You will find options to set daily, weekly, and monthly limits for deposits, losses, and wagering. Changes that reduce your limits take effect immediately.

How do I self-exclude from Platinum Play?

Contact our 24/7 support team by live chat or email and request self-exclusion. Tell the agent how long you would like the exclusion to last. Your account will be closed as quickly as possible and you will receive written confirmation. You should also consider contacting the Gambling Helpline for additional support during this time.

Is the Gambling Helpline really free and confidential?

Yes. Calling 0800 654 655 is free from any New Zealand landline or mobile. All conversations are confidential and counsellors will not share your information without your consent, except where required by law for safety reasons.

Can I reverse a self-exclusion request?

Self-exclusion is designed to be a firm commitment. For defined-period exclusions, your account will not be reinstated before the period ends, even if you request it. This is intentional and is there to protect you. For indefinite exclusions, contact support and a review process will apply.

What if I am worried about a family member's gambling?

Call or text the Gambling Helpline on 0800 654 655 or text 8006. Support is available for family and whanau, not just the person gambling. Counsellors can help you understand your options and look after your own wellbeing while you navigate the situation.

Responsible Gambling